viralGTM / Terms of service
viralGTM is a place where brands and creators find each other and agree terms. The work itself is between the two of them. This page says what we do, what we do not do, and who is responsible for what.
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viralGTM is operated by our team (“we”, “us”). Using the site or the product means you accept these terms. If you do not accept them, do not use it.
You need to be 18 or older and able to enter a contract. If you are signing up for a company, you are confirming you can bind that company.
We are software and a venue. We show brands a roster of creators, carry the brief between them, record what was agreed, and read public metrics from X so both sides can see what happened.
We are not a party to the booking. When a brand books a creator, that agreement is between the brand and the creator directly. We do not employ creators, do not control what they write, and do not guarantee that any creator will post, post on time, or that any post will perform.
We take nothing out of what a creator charges. What the brand pays for is the software, under the plan they are on.
One account, one person or company, real details. You are responsible for what happens under your account and for keeping your password to yourself. Tell us at team@viralgtm.ai if you think someone else has got into it.
Creators join by application and we review every one. We can decline an application, and we do not have to say why. Being on the roster is not a promise of work.
Creators set their own prices. A booking is made when a creator accepts a brief at an agreed rate, and both the rate and the deliverable are frozen onto that booking at that moment. A creator changing their rate card afterwards does not change what was already agreed.
A creator’s rates are commercially theirs. We show them to brands inside the product so a booking can be made. We do not publish them, and brands must not pass them on.
If a post does not match the brief it can be rejected against the text we captured at the time, and nothing is owed on it. Disputes about whether work was delivered are between the brand and the creator. We will produce what our records show, and that is the limit of our role.
Plan fees are billed in advance for the period you choose. Plans cap how many creators you can book in a month and how many launches you can start. A campaign already running is never throttled.
Payments are processed by our payment provider, and using the product to pay or be paid means accepting that provider’s terms as well as these. They may need identity or tax information from creators before paying out, which is their requirement and not something we can waive.
Fees are exclusive of tax unless stated. You are responsible for your own taxes, and creators are responsible for theirs: nobody paid through this product is our employee.
Every paid post arranged here must be disclosed as paid. On X that means the paid partnership label, and it means it every time, on every post, whatever the deliverable.
This is partly the law. In the United States the FTC requires any material connection between an advertiser and an endorser to be disclosed clearly, and equivalent rules apply elsewhere. It is also self-interest: an undisclosed paid post is a liability that lands on the brand, and a creator who will not label is a creator we do not want on the roster.
A creator who does not disclose can be removed. A brand that asks a creator not to disclose can be removed.
Creators write their own posts. A creator keeps ownership of what they write and grants the brand whatever licence the two of them agree.
Briefs, campaign material and anything a brand uploads stay the brand’s. You give us permission to store and display that material so the product can work, and nothing more.
Both sides are expected to keep the other’s material confidential. A brief about an unannounced launch is exactly the kind of thing that must not travel.
The product reads data from X. We do that under X’s terms and within whatever access they give us. X can change its API, its ranking, or its rules without notice, and if it does, parts of this product can stop working or start reporting differently.
We are not affiliated with X Corp. Where we describe how X behaves, that is our understanding at the time of writing, and it can go out of date.
The product is provided as it is. We do not warrant that it will be uninterrupted, or that anything you read on it is free of error.
We do not guarantee results, and nobody here can. Reach on X is decided by a ranking system nobody controls. Figures shown anywhere on this site or in the product are what happened in specific cases under specific conditions. They are not projections and not typical.
To the extent the law allows, we are not liable for lost profits, lost revenue, lost data, or any indirect or consequential loss. Our total liability to you for any claim is capped at what you paid us in the twelve months before it arose.
Nothing here excludes liability that cannot lawfully be excluded.
Because bookings are between brand and creator, we are not liable for a creator not delivering, a brand not paying, or a post that does not perform.
You can stop using the product and close your account at any time. Plan fees already paid are not refunded for the remainder of a period unless the law says otherwise.
We can suspend or close an account that breaks these terms, particularly the disclosure and conduct sections. Bookings already agreed survive, and so do obligations to pay for work already done.
We may change these terms. If a change matters, we will say so in the product rather than quietly reposting the page. Carrying on using it after that is acceptance.
These terms are governed by the laws of the state where viralGTM is operated, and the courts there have exclusive jurisdiction.
Formal notices go to legal@viralgtm.ai. Anything else, team@viralgtm.ai. Our privacy policy is here.
